Terms of Service

Terms of Service

Last updated: Nov 2025

1. INTERPRETATION & KEY DEFINITIONS

Defined terms used in this Agreement have the meaning given here and elsewhere in the document. “Authorized Users” — your employees, contractors, and agents you permit to access the Services. “Customer Data” — data you or Authorized Users upload, enter, or transmit via the Services (including catalog, inventory, orders, pricing, and other business data). “Documentation” — the user guides, manuals, online help, and …

2. LICENSE & USE

2.1 Provision of Services. During the Subscription Term and subject to payment, Juthor grants you a non-exclusive, non-transferable right to access and use the Services and Documentation for your internal business purposes in accordance with this Agreement and the Order Form. 2.2 Authorized Users & Accounts. You are responsible for provisioning Authorized Users, maintaining account credentials, and ensuring …

3. FEES, TAXES & PAYMENT

3.1 Fees. Customer will pay fees set out in the Order Form. Fees do not include applicable taxes (VAT, GST, etc.) unless explicitly stated. 3.2 Invoicing & Payment Terms. Unless otherwise agreed, Juthor will invoice in advance for subscription fees according to the Billing Period. Invoice amounts are due within ten (10) days of invoice date unless the Order Form states otherwise. 3.3 Fee Adjustments. Fees for …

4. TERM, RENEWAL & TERMINATION

4.1 Term. The Agreement commences on the Commencement Date in the Order Form and runs for the Subscription Term. 4.2 Renewal. Unless otherwise agreed, the Agreement shall automatically renew for successive terms as set in the Order Form, subject to any change notices. 4.3 Termination for Cause. Either party may terminate on notice for the other party’s material breach that is not cured within sixty (60) days (or …

5. CUSTOMER DATA & DATA PROTECTION

5.1 Ownership. You retain all right, title and interest in Customer Data. Juthor acquires no ownership rights in Customer Data. 5.2 Processing & Use. Juthor will process Customer Data only to provide the Services and as permitted by Customer in the Order Form or this Agreement. Juthor may use aggregated or anonymized data for product improvement and analytics but will not identify Customer in such datasets. 5.3 …

6. CONFIDENTIALITY

6.1 Confidential Information. Each party will protect the other’s Confidential Information with at least the same care it uses to protect its own confidential information (no less than reasonable care), will use it only as necessary to perform obligations under this Agreement, and will not disclose it to third parties except as authorized or required by law. 6.2 Exceptions & Legal Compulsion. If disclosure is …

7. INTELLECTUAL PROPERTY

7.1 Supplier IP. Juthor and its licensors retain all intellectual property rights in the Services, software, Documentation and other Juthor materials. 7.2 Customer Materials. As between the parties, Customer retains ownership of Customer Data and Customer Materials. Customer grants Juthor a limited license to use Customer Materials solely to provide the Services.

8. WARRANTIES, DISCLAIMER & LIMITATION OF LIABILITY

8.1 Supplier Warranty. Juthor warrants it will provide Services with reasonable skill and care in accordance with industry practice. 8.2 Disclaimer. Except as expressly set out, the Services are provided “as is” and Juthor disclaims all other warranties to the maximum extent permitted by law. 8.3 Limitation of Liability. Except for liability arising from (a) payment obligations, (b) breach of confidentiality, (c) …

9. INDEMNIFICATION

9.1 Customer Indemnity. Customer will indemnify and hold Juthor harmless from claims arising out of Customer’s use of the Services in breach of this Agreement, Customer Data, or Customer’s infringement of third-party rights. 9.2 Supplier Indemnity. Juthor will indemnify and defend Customer against third-party claims that the Services as delivered infringe a third party’s intellectual property rights, provided …

10. SERVICE LEVELS & SUPPORT (SUMMARY)

10.1 Availability Target. Juthor aims to provide commercially reasonable availability consistent with the Order Form and applicable SLA. Availability commitments exclude scheduled maintenance, force majeure, and third-party interruptions. 10.2 Incident Management & Prioritization. Juthor will triage incidents using priority levels (Critical/P1, High/P2, Medium/P3, Low/P4) and will respond according to the priority. …

11. COMPLIANCE & PROHIBITED USES

11.1 Applicable Law. Each party will comply with applicable laws and regulations, including data protection and export control laws. 11.2 Prohibited Activities. Customer must not use the Services to process illegal products or content, engage in spam or abusive activity, or otherwise use the Services in a manner contrary to law or marketplace policies. 11.3 Marketplace Policies & Amazon Scrutiny. Customer is …

12. NOTICES

Notices to Juthor should be sent to: help@juthor.sa (or such other address notified by Juthor). Notices to Customer will be sent to the contact details in the Order Form. Notices are effective on receipt.

13. GOVERNING LAW & DISPUTE RESOLUTION

13.1 Governing Law & Venue. This Agreement is governed by the laws of the Kingdom of Saudi Arabia. The parties agree that the competent courts of Riyadh, Saudi Arabia shall have exclusive jurisdiction to resolve any dispute, unless otherwise agreed in writing in the Order Form. 13.2 Equitable Relief. Nothing prevents a party from seeking injunctive relief in any jurisdiction to protect its intellectual property or …

14. MISCELLANEOUS

14.1 Entire Agreement. This Agreement (including Order Forms and SOWs) is the entire agreement between the parties and supersedes prior proposals and agreements relating to the Services. 14.2 Modification. Juthor may update these Terms for legal or regulatory reasons or to reflect product changes. Material changes will be notified in advance; continued use of the Services after such notice constitutes acceptance. …